Changing a product is done hand in hand with the courier!

The cost of the changes is € 3.

Change due to product defect: When sending each order, our company checks the products for any defective parts. However, in case you receive a problematic product or the product is not what you ordered, you have the right to replace it, completely free of charge, after first sending us an e-mail with a photo of the defective or wrong product.

Changes are only valid if made within 14 days. The completion of your change takes place within 14 working days (Monday-Friday) from the moment you informed us of the desire for change.

In order for the return to be accepted, the product must be in excellent condition (not washed) and nothing must be missing from its packaging (cards, etc.).

It is important to keep the proof of your shipment from the courier company where it states the shipment number of your parcel until we receive your return.

The completion of your change takes place within 14 working days (Monday-Friday) from the moment you informed us of the desire for change. Return approval from the customer service department is required before changing the product.

Contact us at: 2310302566 or by e-mail at info@kosmio.gr.

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